Shipping & Returns

Shipping

Project P.A. currently offers shipping to Australia and international addresses. We pack all orders using recycled and/or compostable materials

Australia

Standard Shipping (orders over $200): Free
Standard Shipping (orders under $200): $10 AUD
Express Australia Post: $15 AUD

New Zealand

Standard Delivery: $20 AUD

International

Standard Delivery: $40 AUD

We ship via Australia Post's Registered International air service, which takes approximately 8—14 days for delivery. In some countries you may be liable for import and/or customs duties on your order. Such costs are not included in the purchase price of your order, and will need to be paid to your local authority to release your purchase from customs. Project P.A. is not responsible for customs processing times or charges.

Project P.A. is not responsible for packages that go missing during delivery.

Made to order: IIf you purchase a made-to-order piece alongside an in-stock item, your full order will be shipped when all pieces are ready. Want your in-stock item sooner? Please place a separate order — regular shipping rates will apply.

Production Times

Many PROJECT P.A. pieces made to order, which will be clearly noted in the item description. Each item is knitted or sewn by Phoebe or Anna in our studios. While it is likely that your order will be made sooner, please allow a timeframe of 2 - 4 weeks for you piece to be made. This timeframe is subject to change and we will inform you if a longer lead time is to be expected.

Returns & Exchanges

We are happy to accept returns for full-price items within 7 days of your parcel being received or order collected. Please contact us to arrange a refund. All returned items must be in original condition, with all tags and labels attached. Items must not be worn, damaged or washed. We reserve the right to charge a cleaning fee or refuse the return if the garment is not in original condition or damaged.

Many of the fabrics we use are of a limited amount, meaning that an exchange may not be possible if fabric is not available. In these circumstances we will arrange a refund or discuss an alternate fabric option with you.

We will not refund products that have been damaged due to wear and tear. Please ensure you follow the correct care instructions outlined on care labels. If you have any questions regarding the care of any pieces please contact us. We hope that you will be able to wear our pieces in years to come and are happy to provide any advice or guidance with fabric/garment care to ensure the longevity of your purchase.

Project P.A. does not operate from a seasonal model and we do not reduce prices. On the occasion a piece is offered at a discounted price the sale will be final and we suggest that you choose carefully. Please contact us for fit advice, as we can send through specific garment measurements to assist you in making a purchase.

Customers are responsible for the cost of returning items, and will remain responsible for any and all returned goods until they reach our studio. Postage, packaging and insurance incurred in the returns process cannot be refunded. Project P.A. is not responsible for items lost in the mail and we advice that you use parcel tracking when returning items.